Shipping and Return Policies
As our items are handmade and created just for you, we do not accept returns. We have very detailed sizing charts under "Sizing" in our "Info" section, as well as in our product details. We strongly encourage you to measure you pups neck before purchasing.
If you have a question or concern about your order, please reach out to us via email (firstname.lastname@example.org) or our Instagram DMs (@urbanpaws__). We pride ourselves on our customer service and will do all we can to help!
Each item is made-to-order, just for you. Orders take 7-9 business days to process (from date of order to ship date) and an additional 2-4 business days for shipping (domestic) via USPS First Class mail, depending on where you are located. We do our best to process orders as quickly as possible.
**Shipping timelines are estimated and not guaranteed. If you are needing your order quicker, shoot us an email and we will see what we can do
We ship USPS First Class for domestic locations within the United States. All orders a $4.00 flat rate shipping rate. You will receive a shipping notification email once your order has shipped that includes your tracking number.
Urban Paws is not responsible for orders returned or rejected because of an invalid, insufficient, old or improper address provided by the customer, natural disasters, transportation delays or strikes, customs, or other. Please make sure that you review your shipping address prior to completing a purchase. In the event that this happens, we will not be able to resend your items without a new shipping cost being billed to you.
Lost or Stolen Packages
Once a package leaves our location, we rely on mail carriers to deliver your order in an accurate and timely fashion. Delays may happen due to unforeseen circumstances or weather. In the rare instance that your package did not arrive, but tracking shows your package status as "delivered", we recommend contacting your local USPS office. They may be able to assist with locating your package. For packages that are lost you may also file a claim at https://www.usps.com/help/claims.htm.
Please reach out to us if you have any issues receiving your package. We will do everything we can to help on our end, however Urban Paws is not responsible for lost or stolen packages and these cannot be replaced.