Are you able to create custom orders?
If you are interested in a custom order or size, message us! We will do everything we can to work with you to create your vision.
All of our bandanas are handmade, therefore we recommend hand-washing/ spot treating with cold water and laying flat to dry. Machine wash at your own risk. Bandanas may wrinkle with wear; gently iron as needed.
How do I know which size to order?
To ensure proper sizing, please measure your pup's neck. Remember to take into consideration any extra fluff and to leave 1-2" for comfort. Do not rely on our suggestions. If your pup is in between sizes, size up. If within 1" of the max, we recommend sizing up. Refer to "Sizing" in the "Info" section for details. Don't see your size? Message us for a custom order :)
**Sizing may vary slightly due to the handmade nature of the item
Can I use more than one discount code?
We only allow one discount code per order. Our codes are not stackable.
I did not receive my order confirmation email. What should I do?
It may be that it is hiding in your spam or junk folder, so double check those first! It could also be that the incorrect email was accidentally added at checkout. Please reach out to us via email (email@example.com), through our "Contact" page, or DM us on IG @urbanpaws__. We will be happy to help and can verify whether we received your order!
Our products are not "animal proof". They can be torn, chewed, and broken. We are not responsible for any damage caused by your pet or improper use.
DO NOT LEAVE YOUR PET UNATTENDED WHILE WEARING OUR PRODUCTS. Take it off when you are not in attendance or when your pet is sleeping. As this is an over the neck item, it poses a choking hazard. We are not responsible for any damage due to misuse.
Our bandanas are not intended to be worn by humans.